Outsourcing customer support entails partnering with a third-party to address customer concerns, resolve issues, and perform related tasks. As customer service expands to encompass various channels and tactics, outsourcing options have grown to encompass managing live chats, providing extended service hours, and engaging with customers on social media, among other approaches. In our eBook, you'll discover how customer support outsourcing can provide your company with the additional level of assistance it requires. Learn how this strategic approach can enhance customer satisfaction and drive business success.